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Thread: Unplanned Outage

  1. #1

    Default Unplanned Outage

    Dear Players


    We are deeply sorry for the current situation and would like to update you about it.

    This morning our datacenter faced an issue that caused all our services to go offline. We are still working on a solution to bring everything back to working order, but, as you probably can imagine, this will take quite a lot of time. This is partly due to the reason that there are currently more than 250 active game worlds in Travian: Legends alone.


    During the day, we will continue trying to bring back all the game worlds and perform the following actions:

    - All troops that starved during the blackout will be restored.
    - We will enable truce for 1 day and block starvation for 2 days.
    - We will elaborate a compensation plan to make up for this issue. (Details will follow later)


    We will keep you informed via our communication platforms (forum & Facebook), so stay tuned for more information!


    Your Travian Team


    UPDATE

    Dear Community,
    We know that it has been a tough day for you, and we are really sorry for the inconvenience. If you have followed the Facebook page status updates you know that we faced a technical issue in our datacenter which was caused by a component which broke (hardware). We heard rumors about hacking and ransomware, no worries nothing like that happened. It was a physical problem!
    We want to make up for the unforeseen issue with a gift to all of you, so on Friday we will compensate each domain with 5 Gold and 500 Silver for each downtime hour. Which means for your community that you will be credited with 60 Gold and 6000 Silver. Since we have more than 250 server where we need to run the script please be patient, we will try to inform you as soon as the our community is done.
    Thanks for your understanding,
    Cheers

    UPDATE

    There is a slight discrepancy with the displayed truce end time in the fact it does no include seconds.

    For clarity:

    Truce ends
    05/25/17 - 10:53:10 am with +/- 1-4 second transition.
    No starvation ends 05/26/17 - 10:53:10 am

    It is recommended not to plan to land attacks before
    10:53:14 am to be confident that they will land outside of the truce.

    UPDATE

    Status update: We found out that there was a gap in the script to restore starved troops and on some domain not all starved troops have been restored. No worries, they are not lost, in the next days we will restore all of them! We are sorry for the inconvenience.
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  2. #2

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    I thought travian was hacked

  3. #3
    Artisan Eric Rasputin's Avatar
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    Quote Originally Posted by ArabChuckNorris View Post
    I thought travian was hacked
    TG won't openly admit that as that is bad press (if it is true).
    Quote Originally Posted by Ms. Evil View Post
    Quote Originally Posted by The Blazin1 View Post
    Aw, you shouldn't have.
    Don't you have a hole to die in?

  4. #4
    Villager skitime's Avatar
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    Well, aside from total disruption of my raiding plans... no harm done
    Known as either Skitime or Ricktheski on 7 different rounds.
    Member of Gemini, winners of round one of server seven.

  5. #5
    Consul The Blazin1's Avatar
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    I don't know man, I was in the middle of a build that appears to have reset, and an oasis I was about to occupy is assed up with critters again.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  6. #6
    Philosopher ECH0's Avatar
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    My ointments sold for a stellar 10 silver.

    Although, I did get some nice boots for 100 so I guess it balances out?
    Quote Originally Posted by Kurtz View Post
    We learnt ... from [Kimmie]!
    Quote Originally Posted by FA Belladonna View Post
    Kurtz, the horse is dead, please stop beating it.

  7. #7
    Consul The Blazin1's Avatar
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    Jeez, I can't even take the oasis now. Wtf.. this is pretty bad. Starvation may be disabled, but it's impossible for me to build lacking wheat without blowing gold.
    Rabble rabble rabble
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  8. #8

    Default

    If starvation is blocked for 2 days and the truce is only active for 1 day, you should amend the in-server info box to reflect this. Right now it says that truce AND starvation are for 1 day.

  9. #9

    Default

    Okay. so truce is 1 day , and Starvation is 2 ..... I dont trust the forums. Due to the issues we the players have had to deal with in the past 24 hours i am hoping that TG updates the in game info box with a countdown timer to when starvation will start again....

    Happy New Years

  10. #10

    Default

    Compensation plan. Ha.

    Status update: We know that it has been a though day for you, and we are really sorry for the inconvenience. If you have followed the facebook page status updates you know that we faced a technical issue in our datacenter which was caused by a component which broke (hardware). We heard rumors about haking and ransomware, no worries nothing like that happened. It was a physical problem!
    We want to make up for the unforeseen issue with a gift to all of you, so this Friday 26/5/2017 we will compensate each domain with 5 Gold and 500 Silver for each downtime hour. Which means for the first domains which went online will be credited with 50 Gold and 5000 Silver and the last domain whch went live will reeceive 65 Gold and 6500 Silver.
    Since we have more than 250 server where we need to run the script please be patient, we will try to inform you as soon as the our community is done.
    Thanks for your understanding!

  11. #11

    Default

    Quote Originally Posted by ArabChuckNorris View Post
    I thought travian was hacked
    For those who followed the facebook updates. No Travian was not hacked. The external Datacenter had major issues that resulted in the loss of all of TravianGames Servers (as well as other companys).
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  12. #12

    Default

    Dear Community,
    We know that it has been a tough day for you, and we are really sorry for the inconvenience. If you have followed the Facebook page status updates you know that we faced a technical issue in our datacenter which was caused by a component which broke (hardware). We heard rumors about hacking and ransomware, no worries nothing like that happened. It was a physical problem!
    We want to make up for the unforeseen issue with a gift to all of you, so on Friday we will compensate each domain with 5 Gold and 500 Silver for each downtime hour. Which means for your community that you will be credited with 60 Gold and 6000 Silver. Since we have more than 250 server where we need to run the script please be patient, we will try to inform you as soon as the our community is done.
    Thanks for your understanding,
    Cheers
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  13. #13

    Default

    Quote Originally Posted by The Blazin1 View Post
    Jeez, I can't even take the oasis now. Wtf.. this is pretty bad. Starvation may be disabled, but it's impossible for me to build lacking wheat without blowing gold.
    Rabble rabble rabble
    You could always send troops to nearest farm..
    They will not starve anyway

  14. #14
    Consul The Blazin1's Avatar
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    Really? How do I know how many can be fed where? Should I wheat scout?
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  15. #15

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    Quote Originally Posted by The Blazin1 View Post
    Really? How do I know how many can be fed where? Should I wheat scout?
    Not necessary at all. Troops won't starve even if crop becomes 0 in concerned villa..

    I sent my troops as soon as truce was active.. none have starved till now.
    Best time in server to load your villa with crop by getting someone else to feed them

    Best part of truce is we can attack allies and nothing will happen

    PS: I sent them to a 2 pop villa
    Last edited by jin11; 05-25-2017 at 10:55 AM.

  16. #16
    Consul The Blazin1's Avatar
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    Oh yeah, I got you, just woke up. Wasn't thinking about the no starve... too early.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  17. #17
    Consul The Blazin1's Avatar
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    Last rounf, nothing was released on time, arties were late, plans were late, planning was essentially a waste of time, now this. TG really needs to get their shot together.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  18. #18

    Default

    UPDATE

    There is a slight discrepancy with the displayed truce end time in the fact it does no include seconds.

    For clarity:

    Truce ends
    05/25/17 - 10:53:10 am EDT with +/- 1-4 second transition.
    No starvation ends 05/26/17 - 10:53:10 am EDT

    It is recommended not to plan to land attacks before
    10:53:14 am to be confident that they will land outside of the truce.
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  19. #19

    Default

    There is an additional day of no starvation aft
    Last edited by jin11; 05-25-2017 at 11:05 AM.

  20. #20

    Default

    Quote Originally Posted by jin11 View Post
    There is an additional day of no starvation aft
    Yes its standard for no starvation to extend 24 hours beyond the end of the truce.
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  21. #21

    Default

    Quote Originally Posted by CM M.Hudson View Post
    UPDATE

    There is a slight discrepancy with the displayed truce end time in the fact it does no include seconds.

    For clarity:

    Truce ends
    05/25/17 - 10:53:10 am EDT with +/- 1-4 second transition.
    No starvation ends 05/26/17 - 10:53:10 am EDT

    It is recommended not to plan to land attacks before
    10:53:14 am to be confident that they will land outside of the truce.
    Attack landing at 10:53:25 gave us the happy new year message

  22. #22
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    Default wrong

    Quote Originally Posted by jin11 View Post
    Attack landing at 10:53:25 gave us the happy new year message
    i landed after said time and am still landing and to no effect
    so when should i land

  23. #23

    Default

    Is it really so difficult to let the truce end when you announce it?

    Half an hour later and we are still wishing a Happy New Year.

  24. #24
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    Default Happy New Year!

    Quote Originally Posted by CM M.Hudson View Post
    UPDATE

    There is a slight discrepancy with the displayed truce end time in the fact it does no include seconds.

    For clarity:

    Truce ends
    05/25/17 - 10:53:10 am EDT with +/- 1-4 second transition.
    No starvation ends 05/26/17 - 10:53:10 am EDT

    It is recommended not to plan to land attacks before
    10:53:14 am to be confident that they will land outside of the truce.
    Hello,

    Just checking in and noting that the truce should already have been ended, but my raids are still wishing all the farms happy new years. When will this be fixed?

    Regards,
    Fellow Celebrator

  25. #25

    Default still waiting

    Ok, cease fire late in ending....

    Das krieg ist vorbei?

  26. #26
    Consul The Blazin1's Avatar
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    WTF?????? Now all my troops are returning from wishing people happy ******* new year, again. Last ******* round I will play.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  27. #27

    Default

    Status update: We found out that there was a gap in the script to restore starved troops and on some domain not all starved troops have been restored. No worries, they are not lost, in the next days we will restore all of them! We are sorry for the inconvenience.
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  28. #28
    Villager skitime's Avatar
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    While not as worked up about it, can confirm the truce has not ended.

    Even raids launched after the announced truce end time "visit".
    Last edited by skitime; 05-25-2017 at 03:57 PM.
    Known as either Skitime or Ricktheski on 7 different rounds.
    Member of Gemini, winners of round one of server seven.

  29. #29

    Default

    Are you sure the truce ends today and not tomorrow?

    Maybe a slight error on your part

  30. #30
    Consul The Blazin1's Avatar
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    You should build more troops then. Mine will be returning for hours empty ******* handed. Already not able to upgrade due to lack of available wheat. So I'm burning more gold then I should have too.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  31. #31

    Default

    Quote Originally Posted by The Blazin1 View Post
    WTF?????? Now all my troops are returning from wishing people happy ******* new year, again. Last ******* round I will play.
    Techsupport just selected a generic truce. In the rush to stop attacks they just selected the first on the list which happens to be the new year truce.
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  32. #32

    Default

    Quote Originally Posted by Kanndas View Post
    Is it really so difficult to let the truce end when you announce it?

    Half an hour later and we are still wishing a Happy New Year.
    What can I say. Techsupport changed the times without notifying anyone. Because there are still issue following yesterdays outage things are rather fluid We have no control over this as its being managed from HQ.
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  33. #33

    Default

    Quote Originally Posted by CM M.Hudson View Post
    Techsupport just selected a generic truce. In the rush to stop attacks they just selected the first on the list which happens to be the new year truce.
    The problem is not what kind of wishes you chose but that the truce has not ended as you announced on 10:53:10, it has still not ended yet on 11:38, and we have no idea when it will end.

  34. #34
    Consul The Blazin1's Avatar
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    Quote Originally Posted by CM M.Hudson View Post
    Techsupport just selected a generic truce. In the rush to stop attacks they just selected the first on the list which happens to be the new year truce.
    That isn't even close to the point. The situation is the truce was not over. I followed in game recommendation, and you guys screwed the pooch again.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  35. #35
    Consul The Blazin1's Avatar
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    Now I won't be able to raid properly for hours. I want a refund.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  36. #36

    Default

    Quote Originally Posted by The Blazin1 View Post
    That isn't even close to the point. The situation is the truce was not over. I followed in game recommendation, and you guys screwed the pooch again.
    Once again we have no control over this from domain level its all being managed by HQ. They changed the truce times without informing either feanor or myself.

    Also we cant issue refunds as we have not access to the payments system. If you wish you can contact complaints@traviangames.com or use the HQ complaints form
    http://www.traviangames.com/customer-support/
    CM M.Hudson
    Community Manager
    Travian: Legends US/UK

    128-10-93-85-10-128-98-112-6-6-25-126-39-1-68-78

  37. #37
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    Truce in Ts4.travian.us was supposed to end 05/25/17 - 10:53:10 am EDT with +/- 1-4 second transition. An hour past that time I wished one of my farms Happy New Year??????????????????????????

  38. #38
    Consul The Blazin1's Avatar
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    If you guys can accept money, you can refund it. My delete timer is set. I'm complaining here, you tell HQ.
    Quote Originally Posted by Baron D'Holbach View Post
    You should quote yourself. It's like liking your Facebook status or high-fiving yourself in the mirror.

    It's what I would do if I didn't have to keep mine exactly how it is for madsquirrels and erazer.

  39. #39
    Villager skitime's Avatar
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    Taking a step back from the moral outrage...
    Understand you are the messenger, however do you have the new truce end time that HQ changed it too?

    If not, is that information we can get?
    Known as either Skitime or Ricktheski on 7 different rounds.
    Member of Gemini, winners of round one of server seven.

  40. #40

    Default

    So any way someone who knows whats going on can actually post the real time that truce is over? I've now missed 2 days of 100 point daily rewards, and roughly 200k resources from regular farming, and wasting 2 hours lining up attacks perfectly to land when truce was over, being roughly another 200k resources poof.

    I understand servers drop, I understand **** happens. but any time I say "I am going to give you 25 bucks for 600 gold" my word is golden, tg games gets my end of the deal. Utter bs to lose all these resources, and waste hours a day trying to perfect an account, just to be duped to miscommunication

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